Exchange Policy

Thank you for shopping with The Look By Lucy!  We want you to love your purchase and we know that not every purchase will fit and an exchange might be needed.  If an online purchase exchange is needed, please follow our exchange policy.

All online sales are a one time exchange only. If an exchange is needed, you must contact us via email at within 2 days of receiving your online purchase. Once email is received and exchange is approved you must ship your purchase back to us within 2 days. We are not responsible for loss of packages so we suggest insuring your package. Acceptable exchanges will receive a store credit in the form of a gift card (minus shipping costs). All gift card purchases are final sale.


All sale, jewelry items and Pop Up Shops sales are FINAL SALE.